FAQ (Frequently asked questions)

You can call our Headquarters in the Netherlands on +31408514838 or our UK office on +442045254755. You can also contact customer service via this contact form or by sending an email to cs@get-cameras.com. We will respond within 24 hours.

The delivery time depends on the selected handling option.

- Express handling: 0-3 weeks delivery time. This express service includes immediate shipping of the products that we have available on express stock.
- Standard handling: 3-6 weeks delivery time.

Unfortunately, GeT Cameras does not offer the option to loan cameras. We offer our cameras at extremely low prices, as a result, we have to exclude the option to loan cameras.

GeT Cameras supports the following payment options:
- Ideal (free of charge)
- Bancontact (free of charge)
- Payment in advance (free of charge)
- GiroPay (1,7% payment fee)
- Sofort online bank transfer (1,7% payment fee)
- Visa (2,5% payment fee)
- Mastercard (2,5% payment fee)
- PayPal (3,5% payment fee)
- American Express (1,7% payment fee)

The price per piece is mentioned for every product. Our industrial cameras are very affordable, this is due to our smart business model:

- Low Margins: Margins per camera are low, we are convinced that every project or product starts with the order of a single camera. By offering a low price for a single piece, GeT Cameras creates a win-win situation. This is done by providing an honest price, which makes us believe that you will make an order again. For high quantity orders, it is possible for us to offer a customer specific price.
- Low Overhead costs: GeT Cameras can operate on low overhead costs, where costs on every front are minimized and process automation is maximized.
- Economy of scale: Daheng Imaging is the largest machine vision manufacturer in China. In China electrical components are cheaper when bought in bulk. Additionally low-priced components in combination with healthy trade relations with sensor manufacturers results in a low purchase price.

Daheng Imaging has a proven track record of product life cycle management. Momentarily it is still possible to buy the first generation developed cameras of Daheng Imaging. Every vision camera is designed to be available for purchase at least 7 years after the introduction of the camera.

Daheng Imaging has close business relationships with corporate companies like Bosch, Siemens and Western Digital.

We only sell our products to business customers (B2B). This means that the right of withdrawal does not apply to the agreement. We therefore express that we exclude the right of withdrawal. Products cannot be returned. Only defective products are eligible for return, after you receive our written permission. In that case, the provisions of article 14 of our general terms and conditions apply.

We charge a fixed handling fee regardless of the size of the order. When ordering in larger quantities you benefit from a greater price advantage.

The handling costs include:
- import and administration costs (EU only)
- packaging and shipping costs from The Netherlands
- our excellent technical support (customer rating of 9,4/10).

Standard handling €19 - (3-6 weeks delivery time)

Express handling €79 - (0-3 weeks delivery time): All items that are available on express stock located in the Netherlands are immediately shipped directly to you.

European businesses, who are not established in the Netherlands, with a valid VAT number are able to make purchases excluding VAT. During the ordering process, after filling in company details, the final order overview will automatically show the complete order excluded of VAT. When proceeding it will directly allow you to place your order.

We offer a 3-year warranty on all of our Daheng industrial cameras, this is because we believe in the quality of our products. Every camera undergoes rigorous testing before it leaves the factory. First, the vision camera is submitted to a 7-day long test, the camera is exposed to extreme hot and cold temperatures. The second and final test is a 72-hour durability examination.

A standard 1-year warranty applies on all other products.

Our industrial cameras can be used in a variety of applications including: agriculture, logistics, factory automation systems, robotics, medical and many more. Thanks to our large camera portfolio, we have the right product for every application. If you wish to consult with one of our account managers about selecting a camera, feel free to use our contact page or check our Applications & Solutions page.

We offer industrial cameras with the following interfaces: USB2, USB3, GigE, 5GigE and 10GigE.

The USB 2.0 camera interface is the cheapest and easiest to use of all 3 options. Nevertheless, bandwidth and cable length are limited. USB2.0 cameras are ideal for applications which require a maximum of 1.3MP at 30fps with a cable length that does not exceed 5 meters.

The USB 3.0 camera interface is one of the fastest interfaces with a high bandwidth. This makes it ideal for high resolution and high-speed imaging. The standard cable length is limited to 4.6 meters however, we offer various Active Highflex USB3 cables to cover a length of 30, 40 or even 50 meter between your USB3 camera and pc. More information about the USB3 Vision camera protocol is available in our blog.

The GigE camera interface is often used in machine vision applications, which require longer cable lengths. We offer GigE cameras with PoE (Power over Ethernet) as well as GigE cameras without PoE. Bandwidth is average (between USB2.0 and USB3.0). This makes it ideal for most machine vision applications. We offer 30MP GigE cameras with low framerates as well as low-resolution cameras with high framerates (> 300fps) both options are available with a GigE interface.

The 5GigE camera interface has higher bandwidth while keeping the advantages of a longer cable that a standard GigE camera has to offer. It covers both a high resolution and/or high speed imaging and the option of a cable length reaching up to 100 meters. The 5GigE cameras are available with the option of with PoE or without PoE.

The 10GigE camera interface offers the possibility to have both a high resolution and high speed imaging with the advantages of a standard GigE camera interface. The 10GigE cameras are 10x faster than regular GigE cameras.

Next to the standard 2D area scan cameras, we offer a variety of industrial cameras in our product portfolio.

Where most of our cameras only capture images in the visible spectrum, our SWIR cameras are capable of capturing images in both the visible spectrum and Short Wave Infrared spectrum (SWIR). These SWIR cameras are designed to capture light wavelengths covering the spectrum between 400nm and 1700nm.

Some vision projects require specific dimensions due to limited space available for the vision system. For these projects, we offer a variety of board level cameras. These single board USB3 cameras are suitable for product developments that require a small form factor and low price. Additionally, our rolling shutter cameras are also available as 90 degree right angled camera. The lens mount is rotated by 90-degrees to limit installation space.

Our 2MP IP camera is a compact vision solution for projects where a live video stream is required. This IP camera has a GigE interface with PoE, the configuration can be done by a web interface.

Are you looking for something more specialized or specific? We offer many options to customize your industrial camera, lens, lighting or water resistant camera housing. Reach you would like to know more about the options that we can offer.

Cameras without I/O are cheaper, due to having less material costs and a shorter production time. All ”-L” version cameras do not have I/O.
Cameras with I/O are used, when the camera is triggered by hardware.

When selecting a lens, it is important to consider the requirements of the application.
- C-mount lenses: When using a machine vision application where a high image quality and cost effective solution is required, we recommend using one of our c-mount lenses. The benefits of a c-mount lens include: adjustable aperture / iris and focus, screws to fix the iris and focus, fast and simple assembly and a high light sensitivity.
- M12 lenses: If you are developing a device, where cost and dimensions are of importance, an M12 lens could offer a suitable solution. The total length of a camera with an M12 lens is relatively shorter in comparison to other lenses. When considering using an M12 lens in your application, it is advised to buy one of our C-mount cameras in combination with our C-mount to M12-mount adapter. M12 lenses are used for the smaller sensor size cameras, for example cameras with a 1/3”, 1/2.5”, 1/2.3’, 1/2” or 1/1.8” sensor.

Please reach to use if you would like to know more about Telecentric lenses, AFZ & Varifocal lenses, F-mount lenses, M42 lenses, SWIR lenses and microscope lenses.

An overview of the lens resolution (resolving power) of our C-mount lenses can be found on our Downloads page. To calculate the appropriate focal length or magnification for your industrial camera, contact us for support or make use of our Lenscalculator page.

We feature a variety of cameras each offering a different resolution. The rolling shutter cameras that we currently offer go up to 20 megapixels. The highest resolution global shutter USB3 camera is 44.7MP and for (10)GigE global shutter it is 65MP.

Most of our machine vision cameras have a high quality, light sensitive Sony IMX sensor. As an exclusive distributor of Daheng Imaging in many regions, we benefit from their close business relationship with Sony. This is one of the many reasons that we can offer these cameras for the lowest prices and with quickest delivery times/shortest lead times. Furthermore we offer various industrial cameras with Gpixel and Onsemi sensors.

In general, a rolling-shutter camera is less expensive than a global-shutter camera. When either the camera or object is moving while the image is being taken, a global shutter is advised. With a global shutter camera, (fast) moving objects can be captured without blur in the image. A rolling shutter camera is ideal for stationary vision applications. In-depth information is featured in our Rolling Vs. Global shutter article in our Knowledge Center.

Many ARM embedded platforms have an USB3 or GigE ethernet port. Our USB3 and GigE Vision Cameras work with these ARM embedded platforms.

The following ARM platforms were extensively tested with USB3.0 and GigE cameras by Daheng Imaging:
• NVIDIA Jetson TX1/TX2
• NVIDIA Tegra TK1
• Toradex Apalis TK1 on Ixora Carrier Board
• Raspberry Pi 4

Other commonly used embedded boards are: Odroid XU4, NanoPi M4, NVIDIA Jetson Nano and Firefly.

The user manual can be found on the download page. This manual contains a quick start and FAQ area.

The user manual can be found on our download page . The free SDK is also available on our download page.

Our cameras are developed to work in harsh, industrial environments. Therefore the cameras are tested on shock and vibration according to the leading standards in the market. Here is the detailed specification for these shock and vibration tests:

Parameter of vibration according to the standard GBT2423.11-1997:
• oscillation frequency: f1-f2 10Hz~1KHz
• amplitude: 0.75mm
• Acceleration Spectral Density: 0.1 g²/Hz
• Total root mean square acceleration: 10g
• Random Vibration Time: 1h/per direction

Parameter of shock according to the standard GBT2423.5-1995:
• shock direction: X Y Z Three Axis Direction(Positive and Negative)
• shock time: 18 times(3 times per direction)